Learning the Tedeschi Way

Yee, Nicole
May 2006
Convenience Store News;5/8/2006, Vol. 42 Issue 6, p35
Trade Publication
The article discusses the author's experiences of working as a sales associate at Tedeschi Food Shops Inc. in Marshfield, Massachusetts. General manager Lauri Nickerson introduced her to the co-workers and gave her the store uniform. After a crash course in employee training, she was told about the importance of customer service and the company's GUEST customer service policy. The GUEST policy stands for Greet, Understand, Eye Contact, Speedy service and Thank. She met with a true test when she was introduced to the cigarette selection. Being a nonsmoker, it became really hard for her adjust.


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