Staff comes to St. Bernard's rescue

Weisberg, Karen
April 2006
FoodService Director;4/15/2006, Vol. 19 Issue 4, p15
Trade Publication
The article discusses the patient satisfaction approach of Saint Bernards Medical Center in Jonesboro, Arkansas. To ensure that service is truly customer-friendly, the scripting of roles for each member of the team who interfaces with patients is absolutely central to success. Employees at the Saint Bernards care enough to work smarter and suggest improvements to the system.


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