Staff comes to St. Bernard's rescue
- Patient Satisfaction in Military Medicine: Model Refinement and Assessment of Department of Defense Effects. Mangelsdorff, A. David; Finstuen, Kenn; Larsen, Stephen D.; Weinberg, Edward J. // Military Medicine;Apr2005, Vol. 170 Issue 4, p309
A sample of 154,893 patient responses from the Customer Satisfaction Survey database was drawn for 1999 to 2000. Average patient satisfaction levels consistently appeared to be high (between 6, very satisfied, and 7, completely satisfied, on the 7-point rating scale). Hierarchical regression...
- Engaging Staff in the Magnet Journey: The Key Is Communication. Pierson, Peg; Miller, Jo; Moore, Kim // MEDSURG Nursing;Feb2007, Vol. 16 Issue 1, p23
A Midwestern acute care facility shares its successful internal communication plan to engage stakeholders and describes its significance in achieving designation as a MagnetÂ® hospital. This plan remains a framework for ongoing communications toward sustaining a Magnet culture, completing...
- Satisfaction with a School-Based Teen Health Center: A Report Card on Care. Benkert, Ramona; George, Nancy; Tanner, Clare; Barkauskas, Violet H.; Pohl, Joanne M.; Marszalek, Ann // Pediatric Nursing;Mar/Apr2007, Vol. 33 Issue 2, p103
Evaluations of the quality of School-Based Health Center (SBHC) care, both satisfaction and outcomes, have been developed by several state SBHC initiatives. However, few of these patient satisfaction surveys have been rigorously evaluated. An adolescent patient satisfaction based on a grading...
- What People Want from Their Family Physician. // American Family Physician;5/15/2004, Vol. 69 Issue 10, p2310
Summarizes the results of a patient satisfaction survey conducted in the U.S. between June 14 and July 1, 2002. Basic criteria that patients want their primary doctor to meet; List of physician attributes influencing patient satisfaction.
- No Dr, even for James Bond. // GP: General Practitioner;12/5/2008, p22
The author reflects on the satisfaction of patient in Great Britain. She cites a situation in a polyclinic of the British National Health Service wherein a patient looking for a doctor were denied by a medical assistant. She emphasizes the lack of service in that clinic or no doctor for whose in...
- Development of a Questionnaire to Evaluate Patient Satisfaction with Medical Encounters. TAKEMURA, YOUSUKE; LIU, JIA; ATSUMI, REIKO; TSUDA, TSUKASA // Tohoku Journal of Experimental Medicine;Dec2006, Vol. 210 Issue 4, p373
Given that a medical practice exists for patients, it is worth determining the degree of patient satisfaction with regard to the medical practice's quality of care. Considering the importance of noticing patient satisfaction and its influence on clinical care, intense evaluation of a...
- How Should We Measure Patient Satisfaction? Tarantino, David P. // Physician Executive;Jul/Aug2004, Vol. 30 Issue 4, p60
Focuses on the measurement of patient satisfaction. Identification of determinants of patient satisfaction; Improvement in the quality of care; Determination of patient expectations.
- [Three of the authors respond:]. Hutchison, Brian; Ostbye, Truls; Barnsley, Jan // CMAJ: Canadian Medical Association Journal;7/8/2003, Vol. 169 Issue 1, p15
Addresses a commentary on an article about patient satisfaction and quality of care. Background on a related study; Selection of diseases considered in the study; Views on patients with chronic conditions and comorbidities.
- Determination of the Effect of Corporate Image of Health Institutions on Patient Loyalty. BAYIN, Gamze; ÖNDER, Ömer Rıfkı // Ege Academic Review;ekim2015, Vol. 15 Issue 4, p577
The purpose of the present study is to determine the corporate image and patient loyalty levels of a university hospital and a training and research hospital in Ankara, and to evaluate the relation between corporate image and patient loyalty. The sampling of the study consists of 756 polyclinic...