Menu updates, staff training help CCRC

April 2006
FoodService Director;4/15/2006, Vol. 19 Issue 4, p6
Trade Publication
The article reports that Riderwood Village has increased its resident satisfaction rating by refreshing the menu, soliciting and heeding resident input, and implementing an employee training program resulting in improved customer service. Dining services there revises at least 25% of the menu every quarter and adds new items. Involving the residents in dining services has also boosted satisfaction.


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