TITLE

Crediting Speech

AUTHOR(S)
Bailor, Coreen
PUB. DATE
May 2006
SOURCE
CRM Magazine;May2006, Vol. 10 Issue 5, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Illustrates the significance of the implementation of IBM WebSphere Voice Server middleware for Australia-based Saint George Bank. Problems with the bank's multiple interactive voice response system; Importance of the methodology of IBM for creating a speech user interface; Increase in the company's customer satisfaction.
ACCESSION #
20714363

 

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