CRM Pitches a Help-Desk Tent

Britt, Phillip
May 2006
CRM Magazine;May2006, Vol. 10 Issue 5, p42
Trade Publication
Looks at the impact of the installation of FootPrints help desk application on Kampgrounds of America (KOA) Inc., a system of franchised and company-owned campgrounds in North America. Features of FootPrints; Information on how the company's information system department uses the system; Significance of the application for KOA executives.


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