TITLE

Hell's Bells

AUTHOR(S)
Jacobs, Ian
PUB. DATE
May 2006
SOURCE
CRM Magazine;May2006, Vol. 10 Issue 5, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Looks at the problems with automated telephone systems. Observation on customer self-service applications; Factors to consider by companies when implementing interactive voice response, CRM and contact center systems; Experience of the author in canceling a business flight using a special frequent-flyer phone number.
ACCESSION #
20714357

 

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