TITLE

VARs Vary in Customer Care

AUTHOR(S)
Lager, Marshall
PUB. DATE
May 2006
SOURCE
CRM Magazine;May2006, Vol. 10 Issue 5, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Highlights the report "How to Select a CRM Professional Services Provider," released by Forrester Research Inc. in the U.S. Number of organizations, that use CRM obtained through a system integrator, which would not recommend their integrator to others; Percentage of respondents who felt that the CRM provider helped the client achieve business results that met or exceeded expectations; Importance of the solid CRM technology skills of the integrators. INSET: DO IT YOURSELF.
ACCESSION #
20714352

 

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