TITLE

CENTERING OPERATIONS ON THE CUSTOMER

AUTHOR(S)
Beasty, Colin
PUB. DATE
May 2006
SOURCE
CRM Magazine;May2006, Vol. 10 Issue 5, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Highlights the 2006 "Contact Center Benchmarking Report," released by Dimension Data in the U.S. Result of the increased emphasis on improving customer satisfaction; Observation on the use of speech recognition among contact centers; Increase in the renting and hosting of contact center infrastructure.
ACCESSION #
20714351

 

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