TITLE

LIKE A CIRCLE IN A SPIRAL

AUTHOR(S)
Bailor, Coreen
PUB. DATE
May 2006
SOURCE
CRM Magazine;May2006, Vol. 10 Issue 5, p13
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Illustrates the significance of making the interactive voice response (IVR) system as user friendly as possible. Importance of having one telephone number for the IVR system and one for a human; Result if a business does not have an IVR; Advantages of speech recognition.
ACCESSION #
20714350

 

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