Bailor, Coreen
May 2006
CRM Magazine;May2006, Vol. 10 Issue 5, p13
Trade Publication
Illustrates the significance of making the interactive voice response (IVR) system as user friendly as possible. Importance of having one telephone number for the IVR system and one for a human; Result if a business does not have an IVR; Advantages of speech recognition.


Related Articles

  • The Lingo of Speech Technology. Cohen, Michael // Speech Technology Magazine;Jan/Feb2004, Vol. 9 Issue 1, p23 

    Defines phrases and acronyms that are significant to speech technology. Automatic speech recognition; Call center; Interactive voice response.

  • Hello, computer. Jackson, Donovan // Finance Week;Dec2003/Jan2004 Supplement, p51 

    The article discusses the development of interactive voice response (IVR) for better business interaction. Introduction and subsequent rapid uptake of cellphones; Development of IVR following the same path as many other technologies; Advantages of employing IVRs in business enterprises. INSET:...

  • Market Snapshot: Speech technologies: North America to remain the biggest spender on contact center IVR.  // MarketWatch: Global Round-up;Oct2005, Vol. 4 Issue 10, p236 

    This article informs that according to a study, North America currently accounts for more than 70% of global spending on speech-enabled interactive voice response (IVR), and will continue to account for the majority of the market through the next four years, with a 62% share of global spending...

  • IVRs and Traumatic Brain Injury. HURA, SUSAN // Speech Technology Magazine;Sep2009, Vol. 14 Issue 6, p5 

    This article points out that most interactive voice response systems (IVRs) are like humans with head injuries who do not have understanding on their physical and temporal situations. It says that many IVRs do not display a clue of what is going on at the time of a call and this suggests that...

  • Can Voice Recognition Answer The Call? Rockwell, Mark // Wireless Week;5/1/2004, Vol. 10 Issue 10, p21 

    Discusses the issues encountered by speech recognition technology in relation to customer care applications. Reasons of customer care services for considering other options for call reduction; Advantages and disadvantages of the speech recognition technology; Opinion of wireless carriers on the...

  • Speech recognition technology: moving beyond customer service.  // MarketWatch: Technology;Apr2007, Vol. 6 Issue 4, p7 

    The article focuses on the move of companies towards deploying speech recognition technology in areas of the enterprise, outside the contact center. The move aims to reduce cost and enhance labor productivity through the use of speech. Among the companies suing the speech-enabled self-service...

  • TOP WEB NEWS STORIES.  // Speech Technology Magazine;Jul/Aug2007, Vol. 12 Issue 6, p14 

    This section offers news briefs on speech technology companies as of July 2007. ASC telecom, D+S solutions, European Media Laboratory and Xtramind Technologies combine efforts in the area of speech technologies to create a solution to filter and classify phone calls for German call centers....

  • Speech Business. Plakias, Mark // Speech Technology Magazine;Jan/Feb2004, Vol. 9 Issue 1, p19 

    Focuses on ways to optimize the life cycle of a speech recognition system. Information on the life-cycle analysis completed by Zelos Group LLC; Points to consider when shifting a Web infrastructure; Advantage of speech automation in a call center environment.

  • HOW SPEECH MADE IT TO THE TOP OF THE LIST.  // Speech Technology Magazine;Nov/Dec2008, Vol. 13 Issue 9, Special section p11 

    The article deals with the speech-enabled interactive voice recognition (IVR) applications of TuVox. The applications handle calls for name and address changes, voucher redemptions and cancellation request, which allows contact center agents to more effectively help callers with more complex...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics