TITLE

The Toyota Way in Services: The Case of Lean Product Development

AUTHOR(S)
Liker, Jeffrey K.; Morgan, James M.
PUB. DATE
May 2006
SOURCE
Academy of Management Perspectives;May2006, Vol. 20 Issue 2, p5
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Toyota's Production System (TPS) is based on "lean" principles including a focus on the customer, continual improvement and quality through waste reduction, and tightly integrated upstream and downstream processes as part of a lean value chain. Most manufacturing companies have adopted some type of "lean initiative," and the lean movement recently has gone beyond the shop floor to white-collar offices and is even spreading to service industries. Unfortunately, most of these efforts represent limited, piecemeal approaches--quick fixes to reduce lead time and costs and to increase quality--that almost never create a true learning culture. We outline and illustrate the management principles of TPS that can be applied beyond manufacturing to any technical or service process. It is a true systems approach that effectively integrates people, processes, and technology--one that must be adopted as a continual, comprehensive, and coordinated effort for change and learning across the organization.
ACCESSION #
20591002

 

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