TITLE

Consumers generally satisfied with their wireless carrier

PUB. DATE
April 2006
SOURCE
RCR Wireless News;4/10/2006, Vol. 25 Issue 15, p34
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article provides information on a survey by consumer and retail information company NPD Group regarding wireless operators. Based on data from February 2006, about 67 percent of wireless customers are either "completely" or "very" satisfied with their carriers. Most of the unhappy customers who do plan to swap carriers say they likely will go to Verizon Wireless. NPD also examined the area of data services. The firm found that TMobile USA Inc. leads the pack in text messaging, with the highest percentage of customers.
ACCESSION #
20562135

 

Related Articles

  • T-Mobile USA again tops J.D. Power rankings. Hill, Kelly // RCR Wireless News;4/23/2007, Vol. 26 Issue 16, p15 

    The article focuses on a survey of wireless customer satisfaction conducted by J. D. Power and Associates. T-Mobile USA Inc. received the highest ranking in the six regions in the U.S. for the fifth consecutive time. The company is tied with Verizon Wireless. T-Mobile USA garnered high marks for...

  • Wireless satisfaction up 5 percent, survey says T-Mobile USA gets top honors. Meyer, Dan // RCR Wireless News;9/13/2004, Vol. 23 Issue 37, p24 

    Reports that T-Mobile USA has been named the top carrier in J.D. Power and Associates' 2004 U.S. Wireless Regional Customer Satisfaction Index Study. Details of the survey; Ranking of other wireless carriers; Forecast on the performance of T-Mobile in the wireless market.

  • T-Mobile, Verizon tie for top spot in customer service study.  // RCR Wireless News;11/1/2004, Vol. 23 Issue 44, p26 

    Reports on the results of the SectorPulse report released by Vocal Laboratories measuring the customer care quality offered by the wireless companies in the U.S. in 2004. Rank of T-Mobile USA in the report; Improvement of Verizon Wireless in the caller satisfaction category; Information on...

  • T-Mobile USA gets top score for business customer satisfaction. Meyer, Dan // RCR Wireless News;5/9/2005, Vol. 24 Issue 19, p11 

    Reports on the ranking of T-Mobile USA Inc. in the J.D. Power and Associates 2005 Business Wireless Satisfaction Study. Factors which contributed to the ranking of T-Mobile; Impact of cost-related issues on the scoring process; Spending of businesses on wireless voice and data services per month.

  • J.D. Power: Virgin Mobile USA tops in prepaid survey. Hill, Kelly // RCR Wireless News;8/28/2006, Vol. 25 Issue 35, p11 

    The article presents the results of a prepaid wireless customer satisfaction survey conducted by J. D. Power & Associates in the U.S. The survey examined consumer on their experience in wireless services including call quality, cost of service and service plan options. Virgin Mobile USA LLC...

  • Wireless reality. Ford, Tracy // RCR Wireless News;5/28/2007, Vol. 26 Issue 20, p10 

    The article reports on the wireless industry where carriers are practically shouting their wares on television (TV), radio, the Internet and in newspapers. T-Mobile USA has a fun TV commercial using its Sidekick device to connect young adults going about their daily routines with a time, a...

  • Handsets increasingly driving shoppers' carrier decisions.  // RCR Wireless News;10/30/2006, Vol. 25 Issue 44, p16 

    The article reports on the findings of a survey by J.D. Power & Associates on consumer's behavior when selecting wireless services. The market research firm found that 19 percent of customers cite the type or brand of cell phone as a key factor during the initial selection process, up from 11...

  • Positive Reinforcement.  // Foodservice & Hospitality;Jun2009, Vol. 42 Issue 4, p8 

    The article discusses the results of a customer satisfaction survey in Canada, conducted by NPD Group Inc. It was found that satisfied consumers with their overall dining experience spend 21 percent more per meal occasion compared to those who are less than satisfied. About 76 percent of them...

  • Survey: Wireless retailers receive lowest satisfaction since 2005. Kapko, Matt // RCR Wireless News;5/12/2008, Vol. 27 Issue 14, p4 

    The article reports on the results of a survey by J.D. Power and Associates concerning customer satisfaction with wireless retailers in the U.S. Changes in the wireless service industry have made it difficult for carriers to maintain the same level of customer satisfaction since the inaugural...

Share

Other Topics