Social Darwinism rules today's industry
- Bad gifts bring disparity and disappointment. Schneider, Mitch // Aftermarket Business;Feb2006, Vol. 116 Issue 2, p84
The article comments on the need for automotive aftermarket companies must practice the Principle of Reciprocity by giving appropriate Christmas gifts to their customers. Gifts must be proportionate to the level of volume involved in the relationship, because it is very important for companies...
- CRM systems:Necessary,butnot sufficient. REAP the benefits of customer management. Starkey, Michael; Woodcock, Neil // Journal of Database Marketing;Mar2002, Vol. 9 Issue 3, p267
Research shows that there is a good correlation between customer management (CM) performance and business performance. Expenditure on customer relationship management (CRM) information technology (IT) systems has increased over the years, however many CRM systems fail to deliver the desired...
- Many happy returns are now possible. Krizner, Ken // Frontline Solutions;Feb2001, Vol. 2 Issue 2, p23
Focuses on the effect of application of technology in business operations. Re-invention of reverse logistics in business; Application of customer relationship management software in business logistics; Other technological changes applied in the logistics; Benefits of the technology for business...
- Who Really Owns the CRM Initiative? Goldenberg, Barton // CRM Magazine;Nov2004, Vol. 8 Issue 11, p20
Comments on whether the business or information technology owns the customer relationship management (CRM) initiative. Key to the resolution of the issue; Reason for using CRM application tools; Business considerations in a CRM initiative.
- Aftermarket on the upswing. Labbe, Martin // Fleet Owner;Dec97, Vol. 91 Issue 12, p44
Examines the prospects for the truck industry's aftermarket in the United States. Growth rate of the aftermarket; Effects of fleet growth; Impact of the increase in truck utilization rates.
- More light trucks bring heavy aftermarket sales. // Aftermarket Business;12/01/97, Vol. 107 Issue 12, p3
Reports that the aftermarket share of light truck parts has increased by 50 percent in the United States in the 1980s and 1990s. Prediction of a steady increase in light trucks' and foreign cars' products sales; Decline in the use of passenger cars.
- The light truck market may just be run over by its success. Battle, John D. // Aftermarket Business;12/01/97, Vol. 107 Issue 12, p6
Looks at the benefits and limitations of the growth of the aftermarket industry in the light truck sector in the United States. Success of the 1997 Automotive Aftermarket Industry Week trade show; Increase in the sales of light trucks; Concerns on the lack of safety, emissions and fuel economy...
- Knowing the Tech Talk. Scott, Robert // Accounting Technology;Apr2004, Vol. 20 Issue 3, p4
Comments on the importance of technology to accountant professionals. Advantages of a product called SageWorks for certified public accountants; Importance of understanding technology for an advisor to improve a client's financial performance; Impact of customer relationship management on the...
- Planning is essential to success of CRM. Lauchlan, Stuart // Marketing (00253650);6/12/2003, PHASE ONE: PRE-PROJECT p4
Up to 70% of customer relationship management (CRM) fails to live up to expectations. However, CRM can succeed if carefully planned. One of the immediately obvious problems is that CRM rose to prominence during the dotcom boom of the late-1990s when the answer to any technology problem was to...