Engaging More Than the Enemy

Fest, Glen
April 2006
Bank Technology News;Apr2006, Vol. 19 Issue 4, p35
Trade Publication
The article discusses the need for banks in the United States to involve their customers in the fight against identity (ID) and bank fraud. Most banks do not yet offer account suspension capability and no bank offer integrated credit bureau information to customers that could warn them about fraud use. Bank of America has involved customers in ID theft prevention using multi-authentication tools like SiteKey and text-based account alerts for cell phones and personal digital assistants.


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