Beasty, Colin
April 2006
CRM Magazine;Apr2006, Vol. 10 Issue 4, p41
Trade Publication
Provides information on Health Net, recipient of the 2006 Service Elite Awards for the speech solutions category. Benefits of the implementation of Aspect Software Customer Self-Service (CSS) 7.0 software to the company; Completion of the CSS upgrade in February 2005; Features of the voiceprint identification used by Health Net.


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