TITLE

CHARTER COMMUNICATIONS

AUTHOR(S)
DeFelice, Alexandra
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p40
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on Charter Communications, recipient of the 2006 Service Elite Awards for the workforce optimization category. Number of customer care centers operated by the company; Purpose of the Focus on Excellence initiative of the firm; Benefits of implementing Witness Systems' Impact 360 quality monitoring and evaluation software from Witness Systems to the company.
ACCESSION #
20399658

 

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