TITLE

AGENT-FACING UNIVERSAL DESKTOP

AUTHOR(S)
Lager, Marshall
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p32
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Features several companies that offer agent-facing universal desktop services. Reputation of PeopleSoft in terms of functional depth; Performance of Siebel Systems in customer satisfaction; Information on the NetWeaver platform of SAP. INSET: One to Watch.
ACCESSION #
20399650

 

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