TITLE

QUALITY MONITORING

AUTHOR(S)
Bailor, Coreen
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on several companies that offer quality monitoring services. Reputation of NICE Systems for depth of functionality; Performance of Witness Systems in terms of company direction; Company acquired by Verint Systems. INSET: One to Watch.
ACCESSION #
20399649

 

Related Articles

  • Verint wraps Witness deal.  // Long Island Business News (7/1993 to 5/2009);6/1/2007, Vol. 54 Issue 24, p10A 

    The article reports that Verint Systems Inc. said it has closed its acquisition of software firm Witness Systems. Verint paid around $950 million for Witness. Comverse Technology Inc., Verint's majority shareholder, said that it pushed for the acquisition based on the prospect of future...

  • WORKFORCE OPTIMIZATION. Bailor, Coreen // CRM Magazine;Apr2006, Vol. 10 Issue 4, p29 

    Features several companies that offer workforce optimization (WFO) services. Company acquired by Verint Systems; Applications of the Impact 360 WFO solution launched by Witness Systems; Reputation of IEX for company direction. INSET: One to Watch.

  • Quality Monitoring. Beasty, Colin // CRM Magazine;Apr2007, Vol. 11 Issue 4, p30 

    The article features several companies in the quality monitoring sector. Verint Systems has analytical offerings but lacks surveying capabilities in its portfolio. Witness Systems concentrated its effort on extending its workforce optimization functionality and enterprise offerings. It has added...

  • RE: TOOLING. Beasty, Colin // CRM Magazine;Jan2007, Vol. 11 Issue 1, p46 

    The article describes several computer software that monitors the balance between call volumes and quality of service from NICE Systems, Verint and Witness Systems.

  • Today's Transactions Verint Systems will Acquire Comverse Technology's Holding Company.  // Mergers & Acquisitions Report;8/20/2012, Vol. 25 Issue 34, p2 

    The article reports on the plan of security software firm Verint Systems Inc. to acquire Comverse Technology Inc. in 2012.

  • Speculation bubbles on Verint acquisition. Schachter, Ken // Long Island Business News (7/1993 to 5/2009);1/9/2004, Vol. 51 Issue 2, p5A 

    Reports the plan of Verint Systems Inc. to acquire ECtel Ltd. in Melville, New York. Terms of the deal; Business plans; Advantage of the prospective acquisition to Verint's global market.

  • Verint Buys Voice Analysis Firm. Cumming, Chris // American Banker;10/30/2013, Vol. 178 Issue 167, p8 

    The article states that customer analytics software company Verint acquired Victrio voice biometrics firm and will release an updated version of its fraud detection and identity authentication product, according to an October 29, 2013 press release from Verint executive Elan Moriah.

  • Tech, Media & Telecom: Verint and Comverse Merge in $950M Deal. COLLINS, ALLISON // Mergers & Acquisitions Report;2/11/2013, Vol. 26 Issue 6, p32 

    The article reports that Comverse Technology Inc. has become a wholly owned subsidiary of security software firm Verint Systems Inc. following the latter's acquisition of Comverse valued at 950 million U.S. dollars.

  • Verint Systems acquires ECtel eavesdrop biz. Schachter, Ken // Long Island Business News (7/1993 to 5/2009);2/13/2004, Vol. 51 Issue 7, p5A 

    Reports that Melville, New York-based Verint Systems Inc. has agreed to acquire the communications interception business of Israel's ECtel Ltd. Cash deal; Expected expansion of Verint's customer footprint in Asia Pacific and Latin America; ECtel's products' advantage of allowing users to sift...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics