TITLE

INTERACTIVE VOICE RESPONSE

AUTHOR(S)
Beasty, Colin
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p27
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Features several companies that offer interactive voice response services. Sales growth of Avaya in 2005; Voice-response solutions released by Nortel Networks; Performance of Genesys Telecommunications Laboratories in terms of depth of functionality. INSET: One to Watch.
ACCESSION #
20399646

 

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