TITLE

Meet Expectations Before Trying to Exceed Them

AUTHOR(S)
Arussy, Lior
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p20
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the effects of cost reductions of companies on customer satisfaction. Observations on the practices of call centers; Issues concerning the settlement of customer disputes; Factors to consider by companies in order to meet the expectations of consumers.
ACCESSION #
20399643

 

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