Beasty, Colin
April 2006
CRM Magazine;Apr2006, Vol. 10 Issue 4, p15
Trade Publication
Discusses the benefits of Amdocs customer relation management (CRM) system to telecom provider MegaFon-Moscow in 2006. Number of subscribers; Remarks from Ella Lokshina, director of customer service and CRM, on Amdocs CRM; Role of the system in linking the company's call centers with its back-office operations.


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