TITLE

ANSWERING THE CALL

AUTHOR(S)
Beasty, Colin
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the benefits of Amdocs customer relation management (CRM) system to telecom provider MegaFon-Moscow in 2006. Number of subscribers; Remarks from Ella Lokshina, director of customer service and CRM, on Amdocs CRM; Role of the system in linking the company's call centers with its back-office operations.
ACCESSION #
20399639

 

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