TITLE

Sharpen the Focus on Agent Training

AUTHOR(S)
Bailor, Coreen
PUB. DATE
April 2006
SOURCE
CRM Magazine;Apr2006, Vol. 10 Issue 4, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the importance of training of customer service representatives in wireless companies. Reasons behind the increase of calls of wireless service customers; Technological innovations on wireless systems; Average reported customer hold time of wireless companies; Effects of poor customer care on companies.
ACCESSION #
20399638

 

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