TITLE

A Solution That's a South Sea Breeze

AUTHOR(S)
Bailor, Coreen
PUB. DATE
March 2006
SOURCE
CRM Magazine;Mar2006, Vol. 10 Issue 3, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Describes how hotel company Outrigger Hotels & Resorts benefit from the implementation of Echopass Contact Center OnDemand multichannel solutions. Problem encountered by Outrigger with the service of a call center outsourcing company; Difficulties facing Outrigger customer service agents in managing customer interactions; Amount saved by Outrigger in contact center expenditures.
ACCESSION #
20066454

 

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics