TITLE

After Transactional Systems

AUTHOR(S)
Pombriant, Denis
PUB. DATE
March 2006
SOURCE
CRM Magazine;Mar2006, Vol. 10 Issue 3, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Deals with incorporating customer feedback into customer relationship management systems. Complaints on transactional systems; Failure rate of product innovations in 2005; Way by which companies can leverage the Internet to improve customer relations.
ACCESSION #
20066448

 

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