Statistically Speaking

March 2006
CRM Magazine;Mar2006, Vol. 10 Issue 3, p14
Trade Publication
Discusses several research related to the Internet, business and consumers. Percentage of respondents in an Accenture study who revealed that the Internet enables them to change service providers; Benefits of the deployment of mobile field service solutions for businesses; Customer Service Index score of the Internet services industry; Growth of the Internet access market.


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