TITLE

STRIKING BACK WITH 311

AUTHOR(S)
Bailor, Coreen
PUB. DATE
March 2006
SOURCE
CRM Magazine;Mar2006, Vol. 10 Issue 3, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on how the non-emergency and municipal service 311 telephone number of New York helped commuters during the December 2005 New York City transit strike. Number of calls fielded by 311 related to the strike; Average wait time of 311 during the strike; Role of the 311 system in the efforts of the Department of Information Technology and Telecommunications to help consumers during the strike.
ACCESSION #
20066441

 

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