TITLE

THE INSIDER'S TRACK TO LEVERAGING CONTACT CENTER INNOVATION TODAY

AUTHOR(S)
Neary, Tom
PUB. DATE
March 2006
SOURCE
Business Communications Review;Mar2006, Vol. 36 Issue 3, pS2
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reflects on the author's perspective of the innovation of the Internet protocol communications. It shows that the innovation creates greater productivity, increase profit and foster relationship with customer. It mentions the opportunities and how to improve the relationship with customers by combining expertise and advance technology. It explains that with innovation and the standard based systems, the business enterprise can assure stability, flexibility and competitiveness in the communication industry.
ACCESSION #
20017263

 

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