Making All Your Customers Feel Like Number One

November 2003
Bank Technology News;Nov2003 Supplement, p32
Trade Publication
The article reports on standard technology adopted by Bank of New York (BNY) Co. Inc. and National City Corporation in payment processing operations in the United States. Both BNY and National City Corporation have leveraged imaging technology in visionary ways for creating highly customized solutions for their customers. These solutions comprised of ImageScan of Lanham, Maryland, and Hyland Software of Cleveland, Ohio. With these solutions, BNY and National City Corporation have created innovative customer deliverables in their payment processing solutions that speak the specific language of their individual clients.


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