TITLE

LOOKING FOR A HANDLE TO REDUCE 'ON HOLD'

AUTHOR(S)
Adams, John
PUB. DATE
January 2006
SOURCE
Bank Technology News;Jan2006, Vol. 19 Issue 1, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the adoption of call routing and data mining technology by Provident Bank. Provident Bank is combining the latest in call routing engines with data mining capabilities selected from Customer Relation Management systems. The intention of the company is to improve overall service for customers.
ACCESSION #
19964749

 

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