TITLE

Verizon leads in customer-care survey, Cingular makes gains

PUB. DATE
July 2005
SOURCE
RCR Wireless News;7/25/2005, Vol. 24 Issue 30, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the results of a quarterly report conducted by research firm Vocal Laboratories on the quality of customer care among wireless carriers in the U.S. in 2005. Grade awarded by the research firm to Verizon Wireless in customer satisfaction; Improvement of Cingular Wireless LLC in the survey; Information on the grades for caller satisfaction according to Vocal Laboratories CEO Peter Leppik.
ACCESSION #
19939008

 

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