TITLE

BPO's Next Level

AUTHOR(S)
MacGibbon, Simon; Schumacher, Jeff
PUB. DATE
February 2006
SOURCE
CRM Magazine;Feb2006, Vol. 10 Issue 2, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on capitalizing on the opportunities in customer relationship management business process outsourcing (BPO). Improvement of productivity and costs through outsourcing; Utilization of BPO to identify emerging revenue opportunities; Factors that contribute to businesses creating differentiated and compelling value propositions.
ACCESSION #
19924058

 

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