Getting Call Center Ducks in a Row

Briggs, Tammy; Beasty, Colin
February 2006
CRM Magazine;Feb2006, Vol. 10 Issue 2, p45
Trade Publication
Provides information on the experiences of insurance provider Aflac in expanding its call center in Columbus, Georgia, amidst a high turnover rate in the call center. Active recruitment for new positions with the help of the Georgia Department of Labor; Preliminary training at Columbus Technical College; Cost considerations.


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