TITLE

SCHEDULING TOOL TRACTION

AUTHOR(S)
Britt, Phillip
PUB. DATE
February 2006
SOURCE
CRM Magazine;Feb2006, Vol. 10 Issue 2, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the installation of the workforce scheduling tool from Calabrio, at Taction, a call center outsourcing company. Overview of the scheduling at Taction; Requirements of Taction for a workforce scheduling tool; Benefits experienced by Taction from the Calabrio application.
ACCESSION #
19924052

 

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