TITLE

the BIG SQUEEZE

AUTHOR(S)
DeFelice, Alexandra
PUB. DATE
February 2006
SOURCE
CRM Magazine;Feb2006, Vol. 10 Issue 2, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses ways to respond to customer concerns in tight times, such as natural disasters. Evaluation of companies through corporate philanthropy; Proportion of interest rates to the quality of customer service; Explanation given by Michael Gregory, senior economist at BMO Nesbitt Burns, for the impact of economics on business confidence.
ACCESSION #
19924051

 

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