TITLE

6 common contact center mistakes

AUTHOR(S)
Bailor, Coreen
PUB. DATE
February 2006
SOURCE
CRM Magazine;Feb2006, Vol. 10 Issue 2, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents the common blunders affecting the contact center industry. Prevention of customer inquiries; Misconception regarding self-service; Problem with shedding the cost-cutting stigmas of contact centers and gaining recognition as a strategic branch within the enterprise; Consideration regarding the follow-up process after conducting manager training.
ACCESSION #
19924049

 

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