From Great to Gruesome

Ozari, Galia
February 2006
CRM Magazine;Feb2006, Vol. 10 Issue 2, p18
Trade Publication
Presents the author's experiences as a customer of Bloomingdale's in Garden City, New York. Interaction with an Estee Lauder sales associate when she tried to return an eyeliner pencil; Complaints with the customer care service of Bloomingdale's; Praises for the sales associate at Macy's.


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