Managing warranty complaints

January 2006
Trailer / Body Builders;Jan2006, Vol. 47 Issue 3, p62
Trade Publication
Explores the importance of the relationship between the original equipment manufacturer (OEM) and the component parts manufacturer (CPM) in the context of managing warranty complaints and warranty litigation. Provisions of the Magnuson-Moss Warranty Act of the U.S.; Liability of component manufacturers to a consumer; Way to bring the OEM and CPM together in an effort to decrease warranty complaints and litigation.


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