The Good, the Bad, and the Misguided: How Managers Inadvertently Encourage Deviant Behaviors
- Ethics, Discipline, And Human Nature: A New Look At Management And Deviance. Potter, Roberto Hugh // Industrial Management;Mar/Apr89, Vol. 31 Issue 2, p14
Suggests approaches in maintaining employee discipline for managers. Importance of understanding deviance among employees; Disadvantages of focusing disciplinary efforts on performance problems only; Overview of the major sociological theories of deviant behavior.
- Research Notes. AN EXPLORATORY STUDY OF THE UTILIZATION OF ASSESSMENT CENTER RESULTS. Alexander, Larry D. // Academy of Management Journal;Mar1979, Vol. 22 Issue 1, p152
This article presents information on empirical research on how organizations actually utilize assessment center results. It infers that majority of organizations have used assessment centers for only a few years and few follow administrative practices which deal with the long-term utilization of...
- An Assessment of Workplace Deviant Behaviours and Its Implication on Organisational Performance in a Growing Economy. Omotayo, Osibanjo Adewale; Olubusayo, Falola Hezekiah; Olalekan, Akinbode James; Adenike, Adeniji Anthonia // Journal of Organizational Psychology;5/1/2015, Vol. 15 Issue 1, p90
Deviant behaviours of employees in organisations have become serious concern in human resources management. The objective of this study is to examine the scope, causes, consequences and managerial strategic approach to various forms of behaviours and attitudes intentionally exhibited by the...
- Management Development: Whose Job? Wiltson, Robert // Human Resource Planning;1983, Vol. 6 Issue 1, p49
This article discusses the new skills that managers must develop to manage effectively in today's complex business environment.
- VADOVÅ² KOMPETENCIJÅ² UGDYMO SISTEMOS FORMAVIMO KRYPTYS. Adamonienė, Rūta; Ruibytė, Laima // Management Theory & Studies for Rural Business & Infrastructure ;2010, Vol. 24 Issue 5, p6
Human intelligence is treated as main capital of the company in the organizations. The quality of services and successful activity of the organization depends on the employees' qualification and competence. One of the main problems of the Lithuanian organizations is the fact that employees...
- The poor performance disciplinary dilemma. Atkins, Angela // NZ Business;Oct2009, Vol. 23 Issue 9, p22
The article addresses the disciplinary dilemma facing employers in dealing with poor employee performance in the workplace and personal grievance claims. The recommended steps for dealing with poor job performance include discussion with the employee about failure to meet expectations,...
- Call for HR to adopt a more customer-friendly focus. Griffiths, Julie // People Management;2/23/2006, Vol. 12 Issue 4, p16
The article focuses on the need for the human resource (HR) industry to aspire to the best level of customer service in 2006. Some symptoms of poor service are identified based on the Service Reputations Survey 2003-2005 report released by the Institute of Customer Service. It offers information...
- The Human Resource Management in Call Centres: The Development of a Questionnair. Catanheira, Filipa; Chambel, María José // Revista de Psicologia del Trabajo y de Las Organizaciones;2012, Vol. 28 Issue 1, p37
This article reports on the development of a questionnaire of HR practices in call centres. Data were collected in 11 call centres operated by 8 organizations in Portugal. Construct validity was examined with a confirmatory factor analysis (n=811), which confirmed the 6 factor structure:...
- Sheffield City Council: improved customer care. // People Management;9/25/2003, Vol. 9 Issue 19, p13
Provides information on the training scheme implemented by Sheffield City Council aimed at improving its managers and reduce stress among its staff. Background on the scheme; Impact of the program on employees; Effect on customer service.