Making Customer Care The Top Priority

Stump, Matt
February 2006
Multichannel News;2/20/2006, Vol. 27 Issue 8, p30
The article focuses on the customer care program of Bright House Networks in the U.S. The purpose of an Internet-protocol-based communications platform between officers and employees is given. The remarks of executive Bill Futch on the program are presented. The importance of centralization to the launch of digital phones is also addressed.


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