TITLE

Change Maker

AUTHOR(S)
Weisberg, Karen
PUB. DATE
January 2006
SOURCE
FoodService Director;1/15/2006, Vol. 19 Issue 1, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article profiles Anthony Balzarini, foodservice director at Empire Health Services in Spokane, Washington. Information on the Adopt A Floor program used by Balzarini and his staff to improve patient satisfaction scores, is provided. The efforts of Balzarini to improve patient and customer satisfaction, as well as increase the bottomline in retail operations, are discussed.
ACCESSION #
19767584

 

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