Williams, B. E.
January 2006
Fire Chief;Jan2006, Vol. 50 Issue 1, p48
Trade Publication
The article presents steps in creating a plan to overcome the problems with relations between administrative staff and front-line personnel in the fire service in the United States. The first step is understanding the differences between the administration and front-line personnel. Three factors contribute to these differences. These are geographical, temporal and task orientations. The second step is using communications technology to overcome logistical problems. The final step is creating programs to give front-line personnel the opportunity to find out what is happening in the administrative office.


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