Conrad, Lee
December 2005
Bank Technology News;Dec2005, Vol. 18 Issue 12, p29
Trade Publication
The article focuses on the use of service-oriented architecture by banks for improving relationships and customer service capabilities. A customer management strategy has been adopted by Memphis-based regional bank First Tennessee. Banks has been integrating and simplifying its various core systems using a piece of WebMethods Inc.'s technology called Glue. Banks have different types of systems governing their channels with a hodgepodge of core systems. According to First Tennessee bank, the implementation of the technology is expected to cut thousands of hours in data entry time.


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