TITLE

Will Carriers' Synergy Serve Their Customers?

AUTHOR(S)
Kuehn, Richard A.
PUB. DATE
January 2006
SOURCE
Business Communications Review;Jan2006, Vol. 36 Issue 1, p66
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents information on the impact of merger and consolidation of SBC Communications Inc. and AT&T Corp. and MCI Inc. and Verizon Communications Inc. on customer service. Though these mergers combine ordering and provisioning systems, which will save them money, they will also result in more delayed and lost orders. The mergers may also result in new approaches to service bundling. The bundling local and long distance will create larger commitment levels when nationwide long distance service is combined with the local service in a Verizon or AT&T/SBC footprint. AT&T and MCI's alignments with SBC and Verizon, means that their service footprint grow considerably larger, thus making them more competitive. The total dollars that can be saved in a service deal will depend on how many analog access lines are required. However these mergers are unlikely to have any effect on billing. In fact, customers will have to be more diligent and vigilant than ever about reviewing bills. The consolidation of sales account teams consolidate, the long distance team will also need to get up to speed on local service, resulting in new relationships with new people and new methods of operating.
ACCESSION #
19724716

 

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