TITLE

Invasion Of The Technophiles

AUTHOR(S)
Harris, Robert Lee
PUB. DATE
January 2006
SOURCE
Business Communications Review;Jan2006, Vol. 36 Issue 1, p53
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article informs that consumers are increasingly becoming more tech-savvy and use the most advanced technologies at home. High-definition televisions, home theaters with surround-sound, Wi-Fi and broadband Internet connections are making technological life at home impressively complex. Till recently, the IT managers, executives and consultants have been typically overlooking the impact and importance of their end users' experience. Organizations must find out which products, services and applications their employees are using at home because, chances are, they'll soon be clamoring for the same innovations at work. Despite less-than perfect service and quality, two thirds of U.S. households now have mobile telephones. IT managers who obsess over toll quality find themselves out of step with user demands, who prefer convenience to quality. IT managers, executives and consultants have to maintain a delicate balance. Neither should technology adoption happen too early, driven by enthusiastic company executives, nor should it happen too late as the IT staff waited for a go-ahead from upper management.
ACCESSION #
19724713

 

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