Nat City Tries Its Own Six Sigma Version as a Way to Economize

Bills, Steve
February 2006
American Banker;2/8/2006, Vol. 171 Issue 26, p1
Trade Publication
This article focuses on National City Corp.'s use of their own Six Sigma performance-evaluation strategy in a cost-controlling effort. Other users of the Six Sigma performance-evaluation methodology include JPMorgan Chase & Co. and Bank of America Corp., which says it has increased revenue and cut costs by more than $2 billion using Six Sigma. Six Sigma is all about monitoring processes and reducing or eliminating defects. In its original incarnation as a manufacturing tool it improved the production process; in financial services it has been used in a variety of ways but always with the ultimate goal of driving cost savings or revenue.


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