TITLE

Rap for managers who never face angry customers

PUB. DATE
January 1998
SOURCE
Manager: British Journal of Administrative Management;Jan/Feb98, Issue 8, p6
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Reports on the publication of `Managing Complaints and Compliments,' a new briefing in the `Close to the Customer' series written by Professor Merlin Stonee.
ACCESSION #
197125

 

Related Articles

  • Re: Sources. Callaway, Erin // PC Week;5/27/96, Vol. 13 Issue 21, pE12 

    Presents a list of activities and events related to information systems management scheduled as of May 27, 1996. Dates; Venues; Description of the activities; Contact information; James H. Donnelly Jr.'s book `Close to the Customer'; Telecommunication tips.

  • Close to the Customer: 25 Management Tips from the Other Side of the Counter (Book). Logsdon, Robert // Library Journal;10/15/1991, Vol. 116 Issue 17, p113 

    Reviews the book "Close to the Customer: 25 Management Tips From the Other Side of the Counter," by James H. Donnelly Jr.

  • Six on Customer Service. Hyde, A. C. // Public Manager;Fall92, Vol. 21 Issue 3, p62 

    The article reviews several books including "Service Within," by Karl Albrecht, "Close to the Customer," by James H. Donnelly and "The Customer Is Key," by Milind Lelie and Jagdish N. Sheth.

  • Further Reading/Internet Resources.  // Algeria;2008, p76 

    A list of books and Internet resources that explore Algeria is presented.

  • Some Notable New Books, 1998.  // World Almanac & Book of Facts;2000, p182 

    No abstract available.

  • Best-Selling Books, 1998.  // World Almanac & Book of Facts;2000, p183 

    No abstract available.

  • Book reviews. Fenner, Michael // African Affairs;Jul94, Vol. 93 Issue 372, p461 

    Reviews the book `The Southern African Environment: Profiles of the SADC Countries,' by Sam Moyo, Phil O'Keefe and Michael Sill.

  • Report resources.  // American Rehabilitation;Summer90, Vol. 16 Issue 2, p30 

    Lists of several manuals and other publications on how to develop and evaluate a corporate disability management program and for people interested in pursuing a variety of health careers. `Strategies for Maintaining a Support Group,' by Pearl R. Paulson; `The Disability Management Sourcebook,'...

  • Briefly noted.  // Architectural Record;Aug1992, Vol. 180 Issue 8, p54 

    Reviews briefly several new architectural publications including: `The Accessible Housing Design File,' by Ronald L. Mace; `The Americans with Disabilities Act Facilities Compliance Workbook,' by Evan Terry Associates; `A History of Housing in New York City,' by Richard Plunz.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics