Advantages Of Managed Services

Kresch, Matthew
February 2006
Business Communications Review;Feb2006, Vol. 36 Issue 2, p64
Trade Publication
The article emphasizes the importance of managed services for various business organizations. With managed services, businesses can outsource call processing to service provider while retaining the business logic and direct control in-house. The benefits of hosted services include the following: (1) access to new technology; (2) lower cost of ownership; (3) improved customer service; (4) reduced capital outlay; (5) control; (6) leverage; (7) get the right service agreement; (6) ease of deployment.


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