TITLE

Slow Down and Let 'Em Smell the Coffee

AUTHOR(S)
Martin, Dave
PUB. DATE
February 2006
SOURCE
American Banker;2/3/2006, Vol. 171 Issue 23, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article offers some tips to bankers and bank employees on how to make a customer's visit to the bank an enjoyable experience. Complimentary coffee can get a customer to slow down and afford the banker an opportunity to have a substantive and meaningful conversation. When a customer waits in line, the wait should be worth it and the bank employee should let the customer know with a smile and an expression of appreciation for the customer's business.
ACCESSION #
19651938

 

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