Outsourcing: A review of trends and some management issues

Barnes, Peter C.
December 2005
Management Services;Winter2005, Vol. 49 Issue 4, p42
The article analyzes the trends in business process outsourcing (BPO) in terms of its extent, the functions involved and geographical destination, and looks at some management issues associated with BPO. Trends discussed include the increase in the demand of BPO in the management consultancy industry, the emergence of the knowledge curriculum and outsourcing offshore. This article also discusses the advantages and disadvantage of BPO activities. It then explains the factors and elements of good management that must be applied to BPO.


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