Six Sigma -- the route to business excellence

Morgan, John
December 2005
Management Services;Winter2005, Vol. 49 Issue 4, p32
The article looks at the links between Six Sigma and the European Foundation for Quality Management's (EFQM) excellence model. The EFQM model offer an ideal framework to review organization performance against world class best practice and to identify strengths and areas for improvement. Six Sigma approach, on the other hand, is a quality control standard which uses statistical process control charts. This article discusses the association between the two approaches in terms of leadership, setting the policy and strategy and achieving it, through the organization's processes. It also looks at how close the fundamental concepts of excellence that underpin the excellence model are to underlying foundation values of Six Sigma.


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