TITLE

Pint of View

AUTHOR(S)
Lager, Marshall
PUB. DATE
January 2006
SOURCE
CRM Magazine;Jan2006, Vol. 10 Issue 1, p50
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents some resolutions that are expected to be kept by companies. These include encouraging contact agents to work smarter and not harder, having the sales team provide an answer for every customer and publishing of customer relationship management market analysis. Other resolutions include starting a company blog that provides the same exact information as press releases and outsourcing a call center project.
ACCESSION #
19577341

 

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